Shipping policy
Last updated: May 5, 2026
Shipping Policy
Order Processing
- All orders are processed within 1–4 days.
- Orders may not be processed or shipped on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
- Please leave any special instructions in the order notes.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- UPS Ground: 3–7 Business Days
- UPS Express: 2–4 Business Days (No Guarantee)
- Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- Iron Mound LLC d/b/a yourTMJ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Iron Mound LLC d/b/a yourTMJ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at info@yourtmj.com for support.
- Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
- We currently do not ship outside the US unless agreed upon in private.
